Privacy Policy

Who we are

THE CLUB Sheraton ("the Club") is responsible for your personal data. The member app and the member portal show you the membership records the Club already keeps about you and your family. The app is developed, operated and published by AL-Arcade, the company that builds and runs the Club's management system, on the Club's behalf.

What the app shows you

Data the Club already holds as part of your membership: your name, membership number and type, card photos, the family members registered on your membership, and the sports programmes your family is enrolled in with their schedules. The app does not ask you to enter this data; it reads it from the Club's records so you can see it.

What we collect through the app

• Sign-in credentials. Your membership number (or national ID number) and a password you choose. The password is stored only as a one-way hash and cannot be read by anyone.
• Device information. Device name or model, operating system, app version, the date of your last sign-in and the IP address used, so you can see and sign out the devices on your account and so we can protect accounts from abuse.
• Requests you send to the Club. Facility bookings and seat requests for trips and events that you make in the app or the portal, so the Club's staff can confirm them. They are recorded with your membership like any booking made at the Club's desk.

What we do not do

• We do not sell or rent your data, and we do not use it for advertising.
• The app contains no advertising, tracking or third-party analytics SDKs, and does not track you across other apps or websites.
• The app does not access your camera, photos, location, contacts or microphone.
• The app does not send push notifications and does not ask for notification permission. Club news is in the app's News tab.
• There are no payments in the app, and the app never asks for card or bank details.

Face ID and fingerprint

If you turn on the optional app lock, authentication happens entirely on your device using the operating system. The app only receives a success or failure result. No biometric data ever leaves your device or reaches the Club.

Service providers

The Club's system runs on servers operated by AL-Arcade. No other company receives your data: the app has no advertising, analytics or notification services from third parties.

How long we keep data

App account data is kept while your app account exists. A device that has not opened the app for 180 days is signed out automatically. When you delete your app account, your sign-in credentials, registered devices and any club announcements addressed to you are deleted immediately. Your membership record itself, its financial records, and bookings or trip requests you already made belong to the Club and are kept under the Club's regulations and legal obligations; they are not part of the app account.

Deleting your account

In the app: Account, then Delete app account. On the web: /account-deletion. Or ask the Membership Affairs Office at the Club.

Security

All traffic is encrypted with HTTPS. On your phone, the app's access token is kept in the iOS Keychain or Android encrypted storage and is never exposed to web pages.

The phone web app (/m)

The Club also runs a web app at /m that opens in any phone browser. Members use it without any location permission. Staff tools in it (attendance, gate scanning) ask the browser for the device location only to confirm that the staff member is inside the Club; a member can turn the same check on from Account if they want the app to greet them on arrival. The location is used for that one check and is not stored.

Children

The app is intended for the adult membership holder. Children's details appear to the holder as their parent or guardian, exactly as registered at the Club; we do not collect data directly from children.

Your rights

You can ask the Membership Affairs Office to see or correct the data the Club holds about you, and you can delete your app account at any time.

Changes

We will publish any change to this policy on this page with a new "last updated" date.

Contact

• In person: the Membership Affairs Office at the club.